Returns, Refunds, Cancellations & Alterations

VARNINI^® works primarily through a made-to-order and enquiry-led model. Because many pieces are created or allocated after customer confirmation, cancellation and return eligibility depends on the product type and production stage.

This policy does not remove your legal remedies for defective, damaged or incorrectly supplied products.

Cancellations Before Production Begins

If production, fabric allocation, printing, finishing or custom work has not begun, cancellation may be considered.

Any refund amount will depend on payment received, transaction charges, work already performed and order status.

Cancellations After Production Begins

Once production, fabric allocation, printing, finishing, customisation or special order work has begun, cancellation may not be possible.

If cancellation is still considered at VARNINI^®'s discretion, deductions may apply for material, printing, labour, transaction charges, courier or other committed costs.

Made-to-Order Sarees

Made-to-order sarees are created after confirmation. Change-of-mind returns are generally not accepted once the order is confirmed and production has begun.

Defects, wrong supply or damage are handled separately under the defect and remedy section.

Fabric Stories

Fabric cut or prepared according to customer-confirmed quantity is not eligible for change-of-mind return once cut, printed, allocated or dispatched.

Please confirm fabric requirement carefully before ordering.

Customisation

Customised, altered, special-length or customer-specific pieces are generally not eligible for change-of-mind return.

Customisation is confirmed only after feasibility, price, timeline and terms are accepted.

Defective, Damaged or Wrong Product

If you receive a product that is defective, damaged in transit or different from the confirmed order, please contact VARNINI^® within 48 hours of delivery with:

• order details;
• clear photos or videos;
• description of the issue;
• packaging images where relevant.

VARNINI^® will review the case and confirm the appropriate remedy, which may include repair, replacement, correction, credit or refund depending on the situation.

What Is Not Treated as a Defect

The following are not automatically treated as defects unless they fall outside the approved quality standard:

• minor shade variation between screen and fabric;
• small differences across considered production lots;
• natural hand, drape or fabric behaviour;
• slight placement variation where exact placement was not promised;
• customer measurement error;
• damage caused by incorrect washing, storage, ironing, alteration or use.

Refund Method and Timeline

Approved refunds will be processed through the original payment method where possible or through another mutually accepted method.

Refund timelines may vary depending on payment gateway, bank, UPI provider or internal processing requirements.

Alterations

Alteration support depends on the product, material, construction and issue.

VARNINI^® is not responsible for damage caused by third-party alteration unless the alteration was specifically arranged or approved by VARNINI^® in writing.

Return Shipping

Return shipping responsibility will depend on the reason for return.

For confirmed defects, wrong supply or damage cases, VARNINI^® will guide the customer on the approved return or remedy process.

Final Note

Please read the product facts, made-to-order terms, dispatch window and policy summary before payment. If anything is unclear, ask before confirming your order.